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Revenue Support Specialist

Rate Wise has a superb opportunity for a Revenue Support Specialist to join their team on a maternity cover contract.

The Role

Reporting to the Revenue and Distribution Manager, you will be part of a revenue consultancy team and with on a number of Hotel Client accounts. You will be responsible for maximizing room revenue through analyzing market segments and implementing inventory and pricing strategies based on demand and competitor analysis. This role is available to a person who has previously worked in a Revenue Management Department. It is a full time role. The successful candidate will be able to choose from a variety of workplace options – fully remote, fully office based or a hybrid option.

Duties and Responsibilities will include:


  • To drive market share and revenue performance in each of our Hotel Client properties
  • To review and make recommendations on daily pricing and restrictions for each property using Rate Wise RMS & ensure all channels are bookable for 365+ days out
  • To ensure the property’s own website is always maintained as the primary distribution channel
  • To create and map all new room types, packages and rate plans from the PMS to a hotel channel manager
  • To liaise with OTAs and add properties to specific channels as needed
  • To assist in monitoring and update Hotels online content including property information, directions, photos, maps etc
  • To ensure all related systems are configured correctly, validated and working to full capacity
  • To prepare monthly revenue reports for each hotel and attend site/MS Teams meetings
  • To communicate with reservations staff so that yield strategies make sense
  • To train new hotel team members with our Rate Wise RMS & their channel manager


Client Retention

  • To maintain regular contact with existing clients via phone and email
  • To promptly reply to client emails and requests for assistance


Ideal Candidate

  • Previous experience in a revenue role is a must
  • Experience using multiple software platforms including PMS & Channel Managers is a must
  • Competent with excel
  • A self-starter who is able to manage their time and work to deadlines
  • Comfortable working on multiple projects at the same time
  • Good attention to detail
  • Can work on their own initiative
  • Excellent organisation and communication skills and a strong ability to manage relationships
  • Candidness to speak up if you are unsure or need help

To Apply

If you are interested in applying for this position, please forward your CV and cover letter, via email to [email protected].

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