technical Support

Better Results Start here

We are here to help hotels on their software journey.

Automation, integration, interfaces, cloud, hosting, mapping… the list goes on!
Software and Systems are changing at a rapid pace and there is quite a bit of jargon around the topic. We are here to help simplify and to help implement changes which will support your revenue management strategies and front office set up.

Most Hotels have Property Management Software (PMS), Channel Manager (CM) and Revenue Management Systems (RMS), booking engines, GDS, OTAs, these can be standalone or set up to work together. Hotel teams may not have the experience, time, or team members to integrate software or make software changes. If your hotel is struggling in this area, we can assist you.
We can help hotels set up, clean up and support hotels with their software systems.

Set up

Whatever your needs, we can help hotels on the start of their software journey. Should you wish to add or change channel manager or booking engine or interface software to your property management system, we can help you to make a change. Your software choices once set up should create efficiencies and reduce or eliminate human errors. We can help you with a review of what systems you are currently using, helping identify your needs and what systems are available to you. Once agreed upon we can help with the setup, implementation & testing of the software.

Tidy up

If you have systems in place but they are not working as effectively as you would like, we can help you review this, showing you options of set up and make the changes on your behalf or train your team to make the changes. We can tidy up room types, rate plans, rate set up, occupants and help make efficiencies. If your system is set up correctly, it should save on time, save on training and be less prone to errors & rate disparity issues.

Troubleshooting

If you are having issues with rate plans, mapping, systems not talking to each other, problem solving, rate disparity issues, content, images, etc. We can support you with these issues and help you to get everything back on track.

Transition period

If your hotel is adding/reducing bedrooms or changing room types and you need assistance with this transition period we can help you on this project. It is important that new bedrooms are available for sale online as soon as they are completed. We can build room types and map them across your channels, increasing inventory to match your renovation plans, ensuring your rooms are bringing in revenue from day one!

Training

If your team need training in systems and how they talk to each other, mapping, trouble shooting, etc. We can assist!

Project work or ongoing support.

We are happy to talk to hotels about a one off project or an ongoing support contract.

Experience

Our team have hands on and daily experience of working a number of PMS, Channel Managers, Booking engines, OTAs and GDS platforms, such as siteminder, d-edge, Opera Cloud, Hotsoft, Guestline, Avvio, Net Affinty & Aro

get in touch

If you would like to have a conversation about what we can do to support you & what issues you are encountering, please reach out to us!

Frequently asked questions

How long does it take to get the revenue management system set up and ready to use?

We aim to have the system up and running and training complete within 2 weeks of your contract being signed.

What kind of properties is the rate wise rms suitable for?

We work with a variety of property types from city centre budget hotels to 5 star golf resorts and everything in between. Once your property has at least 20 rooms and a PMS in place we’ll be happy to discuss how we can work together.

What systems is rate wise integrated with?

Rate Wise has integrations with a number of PMS Systems and channel managers. Our development team is constantly working on expanding our list of integrations so if your systems aren’t listed, please contact us to find out how we can still work together.

How can i arrange a demo of the Rate Wise revenue management sysem??

Very easily, just click here  to fill in a couple of details about your property and a member of the team will be on contact shortly. You can also email [email protected] with any questions